FAQs

Can I visit O Layla’s studio?

We don't have a walk-in store. We have a lovely studio in Jogeshwari west. However we are currently not giving appointments or accepting clients as we have no stock for trials.

We are full with online orders. Request you to place your order online on our website or on Whatsapp.

We are available on +91-9820057460 (Mon-Sat, 10 am - 6 pm) or you can also email us at enquiry@olayla.in for any enquiry.

We also showcase our collections through select pop up across India and you can follow us on INSTAGRAM to stay tuned for the next exhibition dates.

www.instagram.com/o.layla.mumbai

Do you retail through physical stores?

We are currently not available in any store.

How do I place an order on the website?

You can make a direct purchase through the website itself by adding the items to your cart and then adding shipping and billing details.

If you are not comfortable placing an order online - please contact us on Whatsapp. We are available on +91-9820057460 (Mon-Sat, 10 am - 6 pm)

We can help you with sizing information and offer alternate online payment options. Once we've received your payment - we’ll process your order.

You can also fill out the enquiry box on the product page and send it to us with your contact details and measurements. We will get back to you regarding the same.

Do you customize clothes? If yes, is it charged extra?

Our clothes are made on order after we confirm the measurements with the client. Prices are mentioned on the product page.

We do make custom size orders too. However, custom size orders may be charged extra - depending on the style and size. Simple additions and changes like adding sleeves or length changes are not priced extra.

What is your return & exchange policy?

If the garment does not fit appropriately:
As most of our clothes are made after we receive the order - we reconfirm the measurements with the client before we start the order. We work hard to ensure perfect fits.

However, there are times when we make a mistake and the garment may not fit appropriately. If that is the case – we are willing to make basic alterations or exchange for another size. All you have to do is send us the original piece back with all tags intact and ensure there are NO damages to the garment.

If you would like to get the garment refitted or altered in any way – please share the details of the same with us. We will try our best to do the same. Please take photographs of yourself wearing the garment (without removing any tags) as it helps us figure out the fit issues. You can send us those pictures and communicate the issues through WhatsApp on +91-9820057460. We would like to get the maximum information possible to correct the fit and ensure that you are happy with the piece you get. Then send us the original piece back with all tags intact and ensure there are NO damages to the garment.

If the garment does not suit you or you don’t like it for any other reason:
As most of our clothes are made after we receive the order - we are not accepting returns on them.
If the garment is defective:
If we have made a mistake and sent you a garment that is defective or a wrong order – we provide a full refund. Refunds are possible only if the piece is returned to us within 10 days.
Shipping charges for the same will also be refunded

What are your shipping charges?

Shipping in India: Free
International: Rs. 500 & above. (Varies with shipping zones and size of the package)
All Return Shipping: Payable by customer except in the case of defective garments - if the mistake was from our end
Altered/exchanged garments being RE-SENT to customer: Paid by O Layla

What is your cancellation policy?

You can cancel/edit your order if we have not already started processing your order or shipped the pieces. Please contact us on +91-9820057460 (Mon-Sat 11 am - 6 pm) to make any changes to your order.

How soon will my order reach me?

All orders are processed only after confirmation of measurements by the client - on WhatsApp.

Post confirmation, we currently take 10-12 working days to get the garment ready for shipping. And 2-3 working days to have it delivered to you - in India.

If, the piece is in stock with us - we will be able to ship it within two days (not including Sunday).
We will update you regarding the same at the time you place the order.

How do I know you’ve shipped my order?

Once the order has shipped - we will also update you regarding the same on WhatsApp. Our logistics team will be following up with the courier and yourself till you receive the item.